Recently I used Appliance Connection services for the first time. I would not hesitate to use them again when needed. They were prompt, friendly and quickly solved the problem with my dishwasher. Thank you Lane.

Being generous with the 1-star rating here. This company will advertise that you get a free-diagnostic on your appliance, but in actuality you will pay $135 for this diagnostic service that can be applied to your service repair. I'm fine with that approach; however, after I paid the $135 for the consultation to tell me what I already knew, I was given a follow-up call to tell me that there are no parts to make the repair. This is not true as I had already spoken to Samsung and given the replacement part # to order myself and have installed. The service repair person called to tell me that there's nothing they can do and I'm out the $135. Total sham!

Horrible customer service! Missed called had to wait days for another appointment. Disappointed.

They came almost immediately when my refrigerator sprung a leak and attended to it right away. Their charges are extremely reasonable.

He was on time and knew what he was doing and had it fixed and operating within minutes, explained in detail what the problem was very knowledgeable great service